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Frequently Asked Questions

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Enjoy your conservatory every day

Wouldn’t it be lovely to have a bit more space at home? That extra room where you could work, or where the children could get on with their homework. Or perhaps just a quiet and calm room where you can go to escape the hustle and bustle of family life!

Reclaim your conservatory

If you have a conservatory that is too hot, too cold, too bright, too noisy or just plain troublesome and too uncomfortable to make good use of then we specialise in a range of transformations to help you reclaim that space.   Our range starts from installing an insulated conservatory ceiling into your current roof, through to full roof replacement.  Options to accommodate most budgets and ultimately transform your conservatory into a welcoming and functional space.


Replacement Roofs

Our fitters are all experienced roofers. They can build a bespoke roof with timber rafters or install a Glass Reinforced Plastic (GRP) rafter roof system, combining modern lightweight materials with precision engineered manufacturing. Your choice in roof frame is determined by the age, condition and shape of your conservatory.


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Instant transformation

A 2Hot2Cold ceiling and roof replacement is lightweight and can be adapted to more or less any conservatory of any shape and size. It uses modern materials and sophisticated insulation which makes it highly thermally efficient, so your conservatory will never be too cold in winter or too hot in the summer.

Better still, by installing a new roof and ceiling, you get more privacy from overlooking buildings and better sound proofing from external noise. And all the materials and work are government approved and Building Regulation compliant. Work can usually be completed within a day giving you almost instant extra space at an affordable price!



Flat Roofs

We can replace a flat conservatory or outbuilding roof (such as a garage) with fibreglass which is ideal for flat or low inclines. Alternatively, if there’s sufficient space to raise the incline then we’ll advise on appropriate tiles or even changing the shape. Adjusting a lean-to to a Gable-end for example.
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Insulated Ceilings

An insulated conservatory ceiling will significantly reduce your heating and air conditioning bills. It will eliminate mould and condensation, making this a superb option for those with roofs that are otherwise in good condition.

The end result is a stylish, low maintenance ceiling with reduced sun glare, bleaching and external noise. The superior insulating material used is waterproof, fire-resistant and has an acoustic attenuation of 22db. No planning permission is required

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Insurance Backed Guarantees


Energy Savings

Quality government approved energy saving materials, hence just 5% vat on ceilings 


6 day a week office hours plus 24/7 telephone coverage

 Residential & Commercial

We are accustomed to transforming both residential and commercial conservatories i.e nurseries, care homes, golf clubs etc. More affordable than blinds and a huge saving from an energy angle, reducing on air con and heating bills. 


Dedicated 2Hot2Cold Installers

We recruit, employ and train our own team of fitters. Our team are highly skilled in installing roofs and ceilings that really do make a difference to the overall temperature of your conservatory.

 10 Year Insurance Backed Guarantee

All work comes with service guarantee and 10 year insurance backed warranty underwritten by The Consumer Protection Association

  Family Business

Established 2012. Company No: 08080179

Checkatrade Members

What makes us different?

The sort of people you want working on your home

Everyone you speak to at 2Hot2Cold, both over the phone and in your home has been carefully background checked and fully trained. We are very proud of our impeccable service history. Our customers are always happy to recommend us to their family and friends and that’s because we turn up on time, don’t make a mess, are polite and considerate and deliver an outstanding service.

Our values

We treat you and you home as we would want to be treated ourselves and we treat all our conservatory roof or ceiling jobs like a showcase project.

Our values are respect, reliability, trustworthy and transparency. Your home says a lot about you and our mission is to turn every conservatory into a space which you’re proud of and where you can relax, learn, connect and enjoy with the people that matter to you.

Well, we’re not pushy and we really know our stuff. You want someone you can trust, right? Someone who turns up when they say they will, works quickly and efficiently and doesn’t leave a mess. Well, our very own team of qualified fitters are expertly trained, experienced (been with us since day one) and we place assurance on a quality finish. Our work comes with a full service guarantee and warranty protection.

2Hot2Cold are members of Checkatrade

Our customers give us consistently good reviews on Checkatrade and we are extremely proud of our score given by our customers please check us out by clicking their link above. We have been installing insulated ceilings and lightweight tiled roofs for over 15 years and take pride in our work, making every effort to ensure our customers are completely happy with their refurbished conservatories.

Our team are skilled roofers that have undertaken rigorous LEKA training and certification. We would be happy to provide you with a quote for this LABC-approved replacement conservatory roof. As part of our Consumer Protection Association membership you get an insurance backed guarantee (our warranty is guaranteed by CPA) and a Payment Protection Scheme (your payments to 2Hot2Cold are CPA protected).

And we’ve put our money where our mouth is with our 5 year service guarantee, 10 year insurance backed warranty and 40 year manufacturers warranty on materials such as Tapco slate and Metrolite tiles. In short, we tick every box. Great product, great service, great guarantee and great price tag too!

Case-Study-Roof-Replacement 4
Large Conservatory Roof Replacement with Decking Old Glass Roof
Case Study Roof Replacement 5
Large Conservatory Roof Replacement with Decking Wood Joists

Frequently Asked Questions

These are the answers to questions that people ask. If we have not answered it here please contact us

Will your fitters show ID?

Of course. As well as carrying identification our fitters will arrive in a van with full 2Hot2Cold livery and will be wearing 2Hot2Cold shirts so that they can be easily identified.

How long will installation of my new insulated ceiling take?

The majority of installations are completed within one day. We will provide you with an estimate of how long the installation will take.

Are your fitters sub-contractors?

All of our fitters work only for us. They have been fully trained and have worked for us since the company began. They take immense pride in their work and leave customer homes clean and tidy. This is reflected in our consistent 10/10 customer rating on Checkatrade and our excellent Consumer Protection Association rating. Our fitters will be wearing 2Hot2Cold ID and bring their own tea and coffee so you don’t have to worry about making them refreshments. Although, they might not say no to the occasional cuppa. They’re human after all Meet the 2Hot2Cold fitters.

Will I need to make a planning application?

No, you will not need to submit a planning application for an insulated ceiling as your ceiling is installed internally and does not change the external height or aesthetic of your conservatory.

Can a new insulated ceiling be fitted to an old conservatory?

An insulated ceiling can be installed in any conservatory if it is in good condition.

I have a glass roof, will I be able to see the insulation from the outside?

No, a white lining is applied to the inside of the glass before the layer of insulation is installed.

I have a roof opening/skylight – will I lose it?

In the majority of cases, it is possible to keep existing openings or skylights but this would need to be assessed on-site. We would recommend a survey so that we can best advise.

Can I pay be credit card?

Yes, we accept all major credit cards and are backed by the so any payments made are protected. Please be aware there is a fee payable on all credit card payments.

10 year insurance backed warranty

How much deposit do I pay when I book?

A 25% deposit is payable to book an installation, the remainder is due on completion. All payments made are protected by the Consumer Protectio Association

10 year insurance backed warranty

What guarantees and warranties do you offer?

A 2Hot2Cold ceiling will come with a 5 year service guarantee and a 10 year manufacturer’s warranty on materials.

A 2Hot2Cold roof will come with a 10 year service guarantee and a 40 year manufacturer’s warranty on materials.

Can my existing central light stay in place?

Yes, we can usually leave an existing central light in place. We can also install wiring for new light fittings if desired although our fitters are not certified electricians so you will need to fit and install the actual light fittings yourselves or arrange for an electrician to fit them.

If my roof is leaking, can you fix it before fitting an insulated ceiling?

Unfortunately not. You will need to ensure your roof is not leaking before an insulated ceiling can be fitted.

Will an insulated ceiling reduce outside noise from rain?

Yes. Outside noise levels will be greatly reduced meaning that you can work, watch TV and enjoy your conservatory even during heavy rain or when you are exposed to heavy traffic noise. A 2Hot2Cold conservatory ceiling uses insulation that has seven layers to provide U-value of just 0.175 and also includes a double lined uPVC cladding. In short, the technology used absorbs the noise.

Will an insulated ceiling eradicate condensation and damp?

Yes, the insulation that we use will eliminate condensation and prevent mould. Condensation is caused when the warmer internal air comes into contact with cooler surfaces of the un-insulated conservatory. This is made worse if you close your conservatory doors to keep the rest of the house warm because that reduces the ventilation. Equally, however, a cold conservatory will cause damp as cold air contains moisture.


2Hot2Cold insulated ceilings are specifically designed to include discreet air vents and space to allow your conservatory to breathe. It will also keep the warmth in your conservatory all year round greatly reducing the opportunity for damp and condensation to form. And because your conservatory is nice and snug in the winter, you don’t feel the need to have to shut the doors so much.

How long does it take to fit an insulated ceiling?

The majority of installations are completed within one day. We will provide you with an estimate of how long the installation will take. The installation time will depend on the condition of your conservatory.

How should I check the condition of my conservatory

Make sure your conservatory isn’t leaking. Although a 2Hot2Cold ceiling won’t be damaged by a small amount of water, you should ensure that your roof is leak free before you book your installation. In exceptional circumstances, where very small leaks are present, our installers can temporarily repair the roof from the inside using silicone gel. But please note that 2Hot2Cold can’t take responsibility for this repair and our warranty will not cover it.

Check that your roof panels are well fitted and form a level and uniform surface which doesn’t lift up.

Ensure your roof joists are of equal depth to allow a level ceiling to be fitted. This is particularly important if your conservatory is a self-build, so please check that it has not been built using different sized joists.

If you have any doubt about the condition of your conservatory please email us photographs. We can carry out a free survey to put your mind at rest.

In our experience, a conservatory is unlikely to be in good condition if it’s 15+ years old and hasn’t been maintained. If the conservatory is in a poor condition when we arrive on site and we cannot install your ceiling, we will not be able to return your deposit.

Will the insulated ceiling make my conservatory too dark?

No. Our insulated ceilings are finished with white PVCu which reflects the light coming in from the windows. Our insulated ceiling will reduce glare and stop your furnishings from fading without reducing natural light.

Can I have lights on my insulated ceiling?

Yes. We will be happy to wire your ceiling so that you can install light fittings of your choice. Our fitters are not certified electricians however so you will need to fit and install the actual light fittings yourselves or arrange for an electrician to fit them. Also, if you have an existing light fitting attached to a central rafter we will leave it in place and install the ceiling around it.

How do I maintain my insulated ceiling?

A PVCu insulated ceiling is maintenance-free. You may need to occasionally wipe it over with a damp cloth or brush away the cobwebs but it should need little or no attention. If you opt for a plasterboard ceiling it will need repainting along with the other ceilings in your property.

How does CPA differ from my credit card insurance?

Consumer Protection Association (CPA) protection works on the same principle as credit card insurance in that the customer is protected even if the supplier fails to provide the product or service which has been paid for or fails to carry out repairs under warranty.

The CPA is a non-profit organisation set up solely to protection consumers. You won’t need to pay for CPA protection.

2Hot2Cold cover the cost for you.

Will I lose ceiling height?

No. Our insulation is super slim (only 10mm) and slots between the bars of your conservatory roof, our PVC-U panelling fits across the bars so it is unlikely that you will notice any difference.

What if my conservatory needs external repairs?

External repairs to glass panels, fibreglass or tiles will not affect the insulated ceiling.

Will the insulated ceiling be too heavy for my existing roof?

No. 2Hot2Cold insulation and panelling materials are extremely light and will not effect the structure of your conservatory. 2Hot2Cold use 10mm Aluthermo which is considerably more effective than other insulations available.

Alutherm Link

What ventilation does an insulated conservatory ceiling require?

A PVC-U conservatory with a 2Hot2Cold ceiling requires just an inch gap around the perimeter of the insulation so as to allow breathing space between the bars.

When installing a 2Hot2Cold ceiling on a timber framed conservatory our fitters install air vents into internal ceiling support joists. These air vents allow air to freely circulate between the conservatory roof and 2Hot2Cold’s PVC-U ceiling panels. Airflow is necessary because timber frames allow heat to be absorbed into the ceiling cavity and this can build up into hotspots. Air vents allow this heat to be evenly distributed across the entire ceiling cavity preventing a build-up of heat in one area.

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0800 695 8228 (freephone)

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Company Registered in England & Wales:
Company No: 08080179
VAT No: 140 827 034

Tel: 0800 695 8228 or 033 33 448 220 


Office Address:
30 Holmethorpe Avenue,
Redhill, Surrey, RH1 2NL