Frequently Asked Questions
External repairs to glass panels, fibreglass or tiles will not affect the insulated ceiling.
What if my conservatory needs external repairs?
Yes, we can usually leave an existing central light in place. We can also install wiring for new light fittings if desired although our fitters are not certified electricians so you will need to fit and install the actual light fittings yourselves or arrange for an electrician to fit them.
Can my existing central light stay in place?
Consumer Protection Association (CPA) protection works on the same principle as credit card insurance in that the customer is protected even if the supplier fails to provide the product or service which has been paid for or fails to carry out repairs under warranty.
The CPA is a non-profit organisation set up solely to protection consumers. You won’t need to pay for CPA protection.
2Hot2Cold cover the cost for you.
How does CPA differ from my credit card insurance?
A PVC-U conservatory with a 2Hot2Cold ceiling requires just an inch gap around the perimeter of the insulation so as to allow breathing space between the bars.
Airflow is necessary because timber frames allow heat to be absorbed into the ceiling cavity and this can build up into hotspots. Air vents allow this heat to be evenly distributed across the entire ceiling cavity preventing a build-up of heat in one area.
What ventilation does an insulated conservatory ceiling require?
No. 2Hot2Cold insulation and panelling materials are extremely light and will not effect the structure of your conservatory. 2Hot2Cold use 10mm Aluthermo which is considerably more effective than other insulations available.
Will the insulated ceiling be too heavy for my existing roof?
All of our fitters work only for us. They have been fully trained and have worked for us since the company began. They take immense pride in their work and leave customer homes clean and tidy. This is reflected in our consistent 10/10 customer rating on Checkatrade and our excellent Consumer Protection Association rating. Our fitters will be wearing 2Hot2Cold ID and bring their own tea and coffee so you don’t have to worry about making them refreshments. Although, they might not say no to the occasional cuppa. They’re human after all Meet the 2Hot2Cold fitters.
Are your fitters sub-contractors?
No. Our insulated ceilings are finished with white PVCu which reflects the light coming in from the windows. Our insulated ceiling will reduce glare and stop your furnishings from fading without reducing natural light.
Will the insulated ceiling make my conservatory too dark?
In the majority of cases, it is possible to keep existing openings or skylights but this would need to be assessed on-site. We would recommend a survey so that we can best advise.
I have a roof opening/skylight – will I lose it?
A 2Hot2Cold ceiling will come with a 5 year service guarantee and a 10 year manufacturer’s warranty on materials.
A 2Hot2Cold roof will come with a 10 year service guarantee and a 40 year manufacturer’s warranty on materials.
What guarantees and warranties do you offer?
No. Our insulation is super slim (only 10mm) and slots between the bars of your conservatory roof, our PVC-U panelling fits across the bars so it is unlikely that you will notice any difference.
Will I lose ceiling height?
A PVCu insulated ceiling is maintenance-free. You may need to occasionally wipe it over with a damp cloth or brush away the cobwebs but it should need little or no attention. If you opt for a plasterboard ceiling it will need repainting along with the other ceilings in your property.
How do I maintain my insulated ceiling?
Of course. As well as carrying identification our fitters will arrive in a van with full 2Hot2Cold livery and will be wearing 2Hot2Cold shirts so that they can be easily identified.
Will our fitters show id
The majority of installations are completed within one day. We will provide you with an estimate of how long the installation will take.
How long will installation of my new insulated ceiling take?
No, a white lining is applied to the inside of the glass before the layer of insulation is installed.
I have a glass roof, will I be able to see the insulation from the outside?
A 25% deposit is payable to book an installation, the remainder is due on completion. All payments made are protected by the Consumer Protection Association
How much deposit do I pay when I book?
Yes. We will be happy to wire your ceiling so that you can install light fittings of your choice. Our fitters are not certified electricians however so you will need to fit and install the actual light fittings yourselves or arrange for an electrician to fit them. Also, if you have an existing light fitting attached to a central rafter, we will leave it in place and install the ceiling around it.
Can I have lights on my insulated ceiling?
The majority of installations are completed within one day. We will provide you with an estimate of how long the installation will take. The installation time will depend on the condition of your conservatory.
How long does it take to fit an insulated ceiling?
Make sure your conservatory isn’t leaking. Although a 2Hot2Cold ceiling won’t be damaged by a small amount of water, you should ensure that your roof is leak free before you book your installation. In exceptional circumstances, where very small leaks are present, our installers can temporarily repair the roof from the inside using silicone gel. But please note that 2Hot2Cold can’t take responsibility for this repair and our warranty will not cover it.
Check that your roof panels are well fitted and form a level and uniform surface which doesn’t lift up.
Ensure your roof joists are of equal depth to allow a level ceiling to be fitted. This is particularly important if your conservatory is a self-build, so please check that it has not been built using different sized joists.
If you have any doubt about the condition of your conservatory please email us photographs. We can carry out a free survey to put your mind at rest.
In our experience, a conservatory is unlikely to be in good condition if it’s 15+ years old and hasn’t been maintained. If the conservatory is in a poor condition when we arrive on site and we cannot install your ceiling, we will not be able to return your deposit
How should I check the condition of my conservatory?
Unfortunately not. You will need to ensure your roof is not leaking before an insulated ceiling can be fitted.
If my roof is leaking, can you fix it before fitting an insulated ceiling?
An insulated ceiling can be installed in any conservatory if it is in good condition.
Can a new insulated ceiling be fitted to an old conservatory?
Yes, we accept all major credit cards and are backed by the so any payments made are protected. Please be aware there is a fee payable on all credit card payments
Can I pay be credit card?
Yes, the insulation that we use will eliminate condensation and prevent mould. Condensation is caused when the warmer internal air comes into contact with cooler surfaces of the un-insulated conservatory. This is made worse if you close your conservatory doors to keep the rest of the house warm because that reduces the ventilation. Equally, however, a cold conservatory will cause damp as cold air contains moisture.
2Hot2Cold insulated ceilings are specifically designed to include discreet air vents and space to allow your conservatory to breathe. It will also keep the warmth in your conservatory all year round greatly reducing the opportunity for damp and condensation to form. And because your conservatory is nice and snug in the winter, you don’t feel the need to have to shut the doors so much.
Will an insulated ceiling eradicate condensation and damp?
Yes. Outside noise levels will be greatly reduced meaning that you can work, watch TV and enjoy your conservatory even during heavy rain or when you are exposed to heavy traffic noise. A 2Hot2Cold conservatory ceiling uses insulation that has seven layers to provide U-value of just 0.175 and also includes a double lined uPVC cladding. In short, the technology used absorbs the noise.
Will an insulated ceiling reduce outside noise from rain?
No, you will not need to submit a planning application for an insulated ceiling as your ceiling is installed internally and does not change the external height or aesthetic of your conservatory.
Will I need to make a planning application?
033 33 448 220 (mobile friendly)
0800 695 8228 (freephone)
30 Holmethorpe Avenue,
Redhill, Surrey, RH1 2NL
VAT No: 140 827 034
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