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COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may

be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon

as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure

complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried

out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the

problems can be rectified as soon as possible.

Our Procedure

Either call us on 03333 448 220 or email info@2hot-2cold.com The business aims to respond within 5 days of receiving your complaint and where

possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted

Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot

remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please

contact Which? Trusted traders in the first instance on 0117 456 6031.